Initial Setup
Follow these steps to properly set up your modem and get your internet connection working.
Step-by-Step Setup
1
Unpack Your Modem
Remove your modem from the packaging and ensure all components are present.
- • Modem/router unit
- • Power adapter
- • Ethernet cable
- • Setup instructions
- • WiFi password card (if provided)
2
Connect to Power
Plug the power adapter into your modem and connect it to a power outlet.
- • Insert power adapter into modem
- • Plug adapter into power outlet
- • Wait for power light to turn solid green
- • Allow 2-3 minutes for full startup
3
Connect to NBN™ or Fixed Wireless
Connect the ethernet cable from your NBN™ or Fixed Wireless connection point to the modem.
- • Locate your NBN™ or Fixed Wireless connection point
- • Connect ethernet cable to WAN/Internet port
- • Ensure cable is securely connected
- • Check for any loose connections
4
Wait for Connection
Allow time for the modem to establish a connection to the internet.
- • Internet light will flash while connecting
- • Wait 5-10 minutes for connection to stabilize
- • Solid green internet light indicates success
- • WiFi network will become available
Modem Placement Tips
Ideal Location
- • Central location in your home
- • Elevated position (shelf or table)
- • Well-ventilated area
- • Away from heat sources
- • Clear of obstructions
Avoid These Locations
- • Inside cabinets or enclosed spaces
- • Near large metal objects
- • In direct sunlight
- • Near electronic appliances
- • In damp or humid areas