Before Installation
Proper preparation ensures a smooth and efficient installation process. Here's what you need to do before our technician arrives.
Essential Preparations
Access Requirements
- • Ensure you have access to your premises during the scheduled time
- • Provide access to all areas where work may be required
- • Keep pets secured in a separate room
- • Clear pathways to work areas
Connection Point Access
- • Clear the area around your NBN™ or Fixed Wireless connection point
- • Remove furniture or obstacles near connection points
- • Ensure the connection point is easily accessible
- • Check for any existing wiring issues
Power Requirements
Power Outlet Preparation
- • Have a power outlet available near the connection point
- • Ensure the outlet is working and not overloaded
- • Consider using a surge protector for protection
- • Keep the area around the outlet clear
Modem Location Planning
Ideal Modem Placement
- • Central location in your home for better WiFi coverage
- • Elevated position (shelf or table) for improved signal
- • Away from walls, metal objects, and electronics
- • Well-ventilated area to prevent overheating
Avoid These Locations
- • Inside cabinets or enclosed spaces
- • Near large metal objects or appliances
- • In direct sunlight or near heat sources
- • In damp or humid areas
Important Reminders
- • Be present during the installation or provide clear access instructions
- • Have your account information ready
- • Plan for potential noise during installation
- • Keep children and pets away from work areas