The NBN (National Broadband Network) is Australia’s high-speed internet infrastructure. It delivers internet via fiber, satellite, or fixed wireless technology, depending on your location, to provide reliable connectivity for homes and businesses.
We’re Here to Help! Have questions or need assistance? Our local team is ready to help you. Choose one of the contact methods below to get in touch.
Quick Tip: Many issues can be resolved by restarting your equipment. Before reaching out, check our Network Status for updates on outages affecting our network or NBN infrastructure.
Frequently Asked Questions
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QA : 01
What is NBN, and how does it work?
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QA : 02
What plans do you offer, and how do I choose the right one for me?
We offer a range of plans designed to suit different needs, from basic browsing to high-speed plans for streaming, gaming, and remote work. Check out our website or contact our support team for personalized recommendations.
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QA : 03
Is there a contract, or are plans month-to-month?
We offer flexible month-to-month plans, so you’re not locked into a long-term contract.
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QA : 04
Are there any setup or installation fees?
Setup fees may apply depending on your plan and whether a technician is required for installation. Our team will inform you of any applicable charges upfront.
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QA : 05
Can I transfer my existing internet service to you?
Yes, in most cases, you can transfer your existing internet service to us. We’ll handle the transition to ensure minimal downtime.
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QA : 06
Will my current modem/router work with your service?
If your modem/router supports DHCP or IPoE and is unlocked, it should work with our network. Contact us with your device's model number for confirmation.
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QA : 07
What should I do if my internet is slow or not working?
Try restarting your modem/router and checking for outages in your area. If the issue persists, contact our support team for troubleshooting assistance.
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QA : 08
Do you offer static IP addresses?
Yes, we offer static IP addresses as an add-on for certain plans. Contact us for pricing and availability.
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QA : 09
Do you block certain websites or content?
No, we provide open access to the internet. However, we comply with Australian government regulations regarding restricted content.
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QA : 10
Do you offer remote troubleshooting?
Yes, our support team can remotely troubleshoot most issues to get you back online quickly.
Billing and Account Questions
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QA : 01
How do I pay my bill?
You can pay your bill online, via direct debit, or through Stripe. Full details are provided on your invoice.
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QA : 02
What payment methods do you accept?
We accept credit/debit cards and direct debit.
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QA : 03
Can I upgrade or downgrade my plan at any time?
es, you can change your plan at any time. Changes typically take effect at the start of your next billing cycle.
Installation and Availability
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QA : 01
How long does it take to get connected?
Connection times vary but usually happen same day, sometimes within hours. More difficult connections can take 1–2 business days for active premises. New installations may take longer depending on technician availability.
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QA : 02
Do I need a technician to visit my home?
For existing NBN connections, a technician isn’t usually required. For new connections, a visit may be necessary, and we’ll coordinate this with you.
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QA : 03
What should I do if I move to a new address?
Notify us at least two weeks before your move, and we’ll help transfer your service to your new location.
Phone
(03) 5910 4230
support@pulsenet.au