Getting Started Guide

Everything you need to know to get your PulseNet internet service up and running

Installation Guide

Getting your PulseNet internet service installed is straightforward. Here's what to expect and how to prepare.

Before Installation

Ensure you have access to your premises during the scheduled time
Clear the area around your NBN™ or Fixed Wireless connection point
Have a power outlet available near the connection point
Decide where you want your modem/router located

Installation Process

Step 1: Connection Setup

Our technician will connect your premises to the NBN™ or Fixed Wireless network using the appropriate technology for your area.

Step 2: Modem Installation

We'll install and configure your modem/router to ensure optimal performance and security.

Step 3: Testing & Activation

We'll test your connection to ensure everything is working correctly before activating your service.

Installation Timeframes

Standard installation: 2-4 hours
Complex installations: May require additional time
New premises: May require NBN™ or Fixed Wireless infrastructure installation

Important Notes

• Installation is typically free for standard setups
• Additional charges may apply for complex installations
• We'll notify you of any costs before proceeding

Modem Setup Guide

Your modem/router is the heart of your internet connection. Here's how to set it up for optimal performance.

Initial Setup

1. Unpack Your Modem

Remove your modem from the packaging and ensure all components are present: modem, power adapter, and ethernet cable.

2. Connect to Power

Plug the power adapter into your modem and connect it to a power outlet. Wait for the power light to turn solid green.

3. Connect to NBN™ or Fixed Wireless

Connect the ethernet cable from your NBN™ or Fixed Wireless connection point to the WAN/Internet port on your modem.

Understanding Modem Lights

Power Light

Solid green = Powered on
Off = No power

Internet Light

Solid green = Connected
Flashing = Connecting
Off = No connection

WiFi Light

Solid green = WiFi enabled
Off = WiFi disabled

Ethernet Lights

Green = Device connected
Off = No device connected

Troubleshooting Common Issues

No Internet Light

Check your NBN™ or Fixed Wireless connection and cables. Contact support if the issue persists.

Flashing Internet Light

This is normal during initial connection. Wait 5-10 minutes for it to stabilize.

No WiFi Signal

Check if WiFi is enabled on your modem. Look for the WiFi button or check the modem settings.

WiFi Configuration

Configure your WiFi network for optimal performance and security. Learn how to change your network name, password, and other settings.

Accessing Your Modem Settings

Step 1: Connect to Your Network

Connect your device to your WiFi network using the default password provided with your modem.

Step 2: Access Modem Interface

Open your web browser and navigate to: 192.168.1.1 or 192.168.0.1

Step 3: Login

Use the default username and password provided with your modem documentation.

WiFi Security Best Practices

Strong Password

• Use at least 12 characters
• Include uppercase and lowercase letters
• Add numbers and special characters
• Avoid common words or phrases

Network Name (SSID)

• Choose a unique name
• Avoid personal information
• Don't use default names

Security Protocol

• Use WPA3 if available
• WPA2 as minimum requirement
• Avoid WEP (outdated)

WiFi Channel Optimisation

Optimize your WiFi performance by choosing the best channel and avoiding interference from neighboring networks.

2.4GHz Band

Better range, slower speed. Use channels 1, 6, or 11 to avoid overlap.

5GHz Band

Faster speed, shorter range. More channels available, less interference.

Account Activation

Activate your PulseNet account and start enjoying your internet service. Here's what you need to know about the activation process.

Activation Process

1. Service Order Confirmation

Once your service order is confirmed, we'll send you an activation email with your account details.

2. Account Setup

Create your online account using the credentials provided in your activation email.

3. Service Activation

Your service will be activated on the scheduled date. You'll receive a confirmation when it's ready.

What You'll Receive

Account Information

• Account number
• Username and password
• Service details
• Billing information

Support Information

• Contact numbers
• Support email
• Online help resources
• Emergency contacts

First Steps After Activation

Test Your Connection

Run a speed test to ensure you're getting the expected performance.

Connect Your Devices

Connect your computers, phones, and other devices to your WiFi network.

Set Up Online Account

Log into your online account to manage your service and billing.

Save Support Contacts

Save our support phone number and email for future reference.

Need Help?

If you encounter any issues during activation, our support team is here to help:

• Phone: 03 5910 4230
• Email: hello@pulsenet.au