Billing & Payments
Understand your billing cycle, payment options, and how to manage your account payments effectively.
Billing Cycle
Monthly Billing
- • Bills are generated on the same date each month
- • Payment is due 14 days after billing date
- • Late payments may incur fees
- • Service may be suspended for overdue accounts
Payment Methods
Direct Debit
Automatic payments from your bank account or credit card.
Benefits:
- • Never miss a payment
- • No late fees
- • Convenient and secure
- • Can be cancelled anytime
Manual Payments
Pay manually through various methods.
Options:
- • Online banking transfer
- • Credit/debit card
- • BPAY
- • Phone payment
Understanding Your Bill
Bill Components
- • Service Charge: Your monthly plan fee
- • Usage Charges: Any additional data or services
- • Equipment Charges: Modem rental or purchase fees
- • Taxes: GST and other applicable taxes
Reading Your Bill
- • Account Number: Your unique identifier
- • Billing Period: Dates covered by the bill
- • Due Date: When payment is required
- • Payment Methods: How to pay your bill
Payment Issues
Late Payments
If you miss a payment:
- • You'll receive a reminder notice
- • Late fees may be applied
- • Service may be suspended after 30 days
- • Contact us immediately to arrange payment
Service Suspension
If your service is suspended:
- • Contact us immediately to restore service
- • Full payment may be required
- • Reconnection fees may apply
- • Service will be restored within 24 hours of payment