Privacy Policy

1. Information We Collect

• Personal details such as your name, address, phone number, and email address when you sign up for our services or contact us.
• Account and service information, including your service usage, preferences, and support history.
• Payment information, which is securely processed and stored by our payment partner, Stripe. We do not store any credit card or bank account information on our servers.

2. How We Use Your Information

• To provide, manage, and improve our telecommunications and broadband services.
• To communicate with you regarding your account, service updates, and support requests.
• To ensure your safety, security, and satisfaction as a customer of PulseNet.
• To comply with legal and regulatory obligations.

We do not sell your information to third parties. Your data is used solely for the purpose of providing you with our services and ensuring your satisfaction and safety.

3. Keeping Your Information Secure

• We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
• Access to your personal information is restricted to authorized personnel only, and only for legitimate business purposes.
• We regularly review and update our security practices to ensure your data remains safe.

4. Passwords and Sensitive Information

• We will never ask for your password over the phone, email, or text message.
• If you receive a suspicious request for your password or sensitive information, please contact us immediately at compliance@pulsenet.au.

5. Payment Information

• All credit card and bank account information is processed and stored securely by our payment partner, Stripe.
• PulseNet does not store or have access to your full credit card or bank account details.

6. Your Rights and Choices

• You may request access to, or correction of, your personal information at any time by contacting us at compliance@pulsenet.au.
• You may opt out of marketing communications at any time by following the instructions in our emails or contacting us directly.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact our Compliance Team at compliance@pulsenet.au.