hello@pulsenet.au +61 3 5910 4230

Internet Troubleshooting Guide

Fix common internet issues and get back online quickly

Troubleshooting Overview

Having internet issues? Our comprehensive troubleshooting guides will help you diagnose and fix common problems. Click on any issue below to get detailed step-by-step solutions.

Quick Diagnostic Steps

Before diving into specific issues, try these basic troubleshooting steps:

  1. 1. Restart your modem - Unplug power, wait 30 seconds, plug back in
  2. 2. Check cable connections - Ensure all cables are properly connected
  3. 3. Test with different devices - See if the issue affects all devices
  4. 4. Check modem lights - Look for error indicators
  5. 5. Run a speed test - Test your current speeds

Need Immediate Help?

If you're experiencing a complete internet outage or urgent issues:

  • • Phone: 03 5910 4230 (24/7 support)
  • • Email: hello@pulsenet.au
  • • Have your account number ready when contacting support

Slow Internet Speeds

Internet running slower than expected? Learn about WiFi interference, device overload, and optimisation techniques to improve your connection speed.

WiFi interference diagnosis
Device management solutions
Network optimisation tips
Read Full Guide

Connection Drops

Frequent disconnections disrupting your internet? Diagnose signal issues, equipment problems, and network stability to maintain a reliable connection.

Signal interference analysis
Equipment troubleshooting
Network stability solutions
Read Full Guide

WiFi Issues

WiFi connectivity problems? Learn about signal strength, device compatibility, and network optimisation to improve your wireless connection.

Signal strength optimisation
Device compatibility checks
Network configuration tips
Read Full Guide

Modem Problems

Hardware or configuration issues with your modem? Diagnose hardware problems, configuration issues, and modem maintenance to keep your equipment running smoothly.

Hardware diagnostics
Configuration troubleshooting
Equipment maintenance tips
Read Full Guide

Additional Resources

Still Need Help?

Contact Our Support Team

Phone Support

03 5910 4230

Email Support

hello@pulsenet.au

Before Contacting Support

  • • Have your account number ready
  • • Note what troubleshooting steps you've tried
  • • Describe when the issue started
  • • Mention if it affects all devices
  • • Have your modem model number available
Pulsenet respectfully acknowledges the traditional custodians of this land, the Gulidjan and Gadubanud peoples of the Eastern Maar Nation Ancestors and Elders, past, present and emerging.