Account Security
Protect your PulseNet account and personal information
Security Overview
🔒 Your Security is Our Priority
We use industry-standard security measures to protect your account and personal information.
- • Encrypted data transmission
- • Secure payment processing
- • Regular security audits
- • Fraud monitoring systems
- • Multi-factor authentication options
Password Security
Creating Strong Passwords
✅ Do This
- • Use at least 8 characters
- • Include uppercase and lowercase letters
- • Add numbers and special characters
- • Use unique passwords for each account
- • Consider using a password manager
❌ Don't Do This
- • Use personal information (birthday, name)
- • Use common words or phrases
- • Use the same password everywhere
- • Share passwords with others
- • Write passwords down in plain text
Password Examples
Strong Password Examples:
- • K9#mP$2xL@vN8
- • Blue$ky2024!Cloud
- • Tr@fficL1ght#2024
Weak Password Examples:
- • password123
- • 123456789
- • qwerty
- • myname2024
Two-Factor Authentication (2FA)
What is 2FA?
Two-factor authentication adds an extra layer of security by requiring a second form of verification in addition to your password.
SMS Verification
Receive a 6-digit code via text message when logging in from a new device.
Email Verification
Receive a verification link via email when logging in from a new device.
Setting Up 2FA
- Log into your account portal
- Go to "Security Settings"
- Click "Enable Two-Factor Authentication"
- Choose your preferred method (SMS or Email)
- Enter your phone number or email address
- Verify your contact method with the code sent
- Save your settings
Fraud Prevention
Common Scams
Phishing Emails
Scammers may send fake emails pretending to be from PulseNet.
- • Check the sender's email address carefully
- • Never click suspicious links
- • Don't provide passwords via email
- • Contact us directly if unsure
Phone Scams
Scammers may call claiming to be from PulseNet support.
- • Verify the caller's identity
- • Don't provide personal information
- • Hang up and call us directly
- • Our official number is 03 5910 4230
Protecting Your Information
- • Never share your password with anyone
- • Log out of your account on shared devices
- • Keep your contact information up to date
- • Monitor your account regularly
- • Report suspicious activity immediately
- • Use secure networks when accessing your account
Reporting Security Issues
If You Suspect Fraud
Immediate Steps:
- Change your password immediately
- Enable two-factor authentication if not already enabled
- Contact our security team at security@pulsenet.au
- Monitor your account for unauthorized activity
- Report to relevant authorities if necessary
What to Include in Your Report:
- • Your account number
- • Description of the incident
- • Date and time of occurrence
- • Any suspicious emails or calls received
- • Screenshots or evidence if available
Security Concerns?
Our security team is here to help protect your account.