Plan Changes
Upgrade, downgrade, or modify your PulseNet internet plan
Plan Change Overview
Important Information
- • Plan changes take effect on your next billing cycle
- • No fees for plan changes (unless specified in your contract)
- • You can upgrade immediately for faster speeds
- • Downgrades may require contract review
- • Changes are processed within 24-48 hours
How to Change Your Plan
Online (Recommended)
- Log into your account portal
- Go to "Plan Management" section
- Click "Change Plan"
- Compare available plans
- Select your new plan
- Confirm the change
Available 24/7 for immediate processing
Phone Support
- Call 03 5910 4230
- Have your account number ready
- Tell us your desired plan
- We'll process the change
- Receive confirmation email
Monday - Friday: 9am - 6pm
Available Plan Types
Basic Plans
25/10 Mbps
Perfect for light internet use
250/25 Mbps
Good for streaming and browsing
500/200 Mbps
Great for multiple devices
Premium Plans
250/25 Mbps
Excellent for gaming and 4K streaming
500/200 Mbps
Ultra-fast for power users
1000/50 Mbps
Maximum speed for large households
Upgrade vs Downgrade
Upgrading Your Plan
- • Immediate speed increase
- • No contract penalties
- • Pro-rated billing for partial months
- • Can be done online instantly
- • No installation required
Downgrading Your Plan
- • Takes effect next billing cycle
- • May have contract implications
- • Early termination fees may apply
- • Requires account review
- • Contact support for assistance
Need Help Choosing?
Our team can help you find the perfect plan for your needs.