Billing & Payments
Everything you need to know about managing your PulseNet bills and payments
Understanding Your Bill
What's Included in Your Bill
- Monthly Service Fee: Your plan's base monthly cost
- Data Usage: Any charges for exceeding your data allowance
- Equipment Rental: Monthly fee for modem/router (if applicable)
- Installation Fees: One-time charges for new service setup
- Late Payment Fees: Charges for overdue payments
💡 Pro Tip
Your bill is generated on the same date each month. You can view your current usage and upcoming charges in your online account portal.
Payment Methods
Online Payment
- • Credit/Debit Card
- • Direct Debit
Available 24/7 through your account portal
Phone Payment
- • Call 03 5910 4230
- • Credit/Debit Card
- • Have account number ready
Monday - Friday: 9am - 6pm
Setting Up Auto-Pay
Why Auto-Pay?
- • Never miss a payment
- • Avoid late fees
- • Convenient and secure
- • Save time each month
How to Set Up Auto-Pay
- Log into your account portal
- Go to "Billing & Payments" section
- Click "Set Up Auto-Pay"
- Enter your payment method details
- Confirm and save your settings
Common Billing Issues
Unexpected Charges
If you see charges you don't recognize:
- Check your data usage for the billing period
- Review any plan changes made during the month
- Look for one-time fees like installation or equipment charges
- Contact support if charges remain unclear
Payment Declined
If your payment is declined:
- Verify your card details are correct
- Ensure sufficient funds are available
- Check if your card has expired
- Contact your bank if the issue persists
Late Payment
If you've missed a payment:
- Make payment as soon as possible to avoid service interruption
- Late fees may apply after 7 days
- Service may be suspended after 7 days
- Contact us if you need a payment extension
Billing Disputes
How to Dispute a Charge
- Contact our billing department at hello@pulsenet.au
- Include your account number and the specific charge in question
- Provide any supporting documentation
- We'll investigate and respond within 3 business days
- If the dispute is valid, we'll credit your account
Need More Help?
Our billing support team is here to help with any questions about your account.